Newcomer Support


Settling in a new country could be exciting and rewarding but challenging at the same time. To assist immigrants and refugees in their settlement and integration process in Calgary, our Settlement Services offer support in more than 70 different languages, including Amharic, Arabic, Cantonese, Dari, Dinka, Farsi, French, German, Hindi, Korean, Oromo, Mandarin, Pashto, Polish, Punjabi, Russian, Somali, Spanish, Swahili, Tigrigna, Urdu, Vietnamese, and Ukrainian.

Our programs and services include:

Information and Orientation

Our multilingual counselors provide one-on-one information services to newcomers on various day-to-day issues such as finding a place to live, applying for benefits, registering your child for school or daycare, finding a job, opening a bank account, obtaining your driver’s license, finding a family doctor, and many more!

We also offer group orientation sessions and workshops on settlement related topics such as community resources, employment, immigration, healthcare, and many more!


To facilitate access to needed resources, we promptly connect you to community resources and service providers such as employment agencies, government offices, schools, daycares, health clinics, libraries, legal aid, therapeutic counseling agencies, etc.

Supportive Counseling

Our counselors are here to guide, assist, and support your adjustment to Canadian life at every step you take along the way.   

Employment Support Services

We offer help to clients seeking jobs in Canada. Our Integrated Mentorship Program pairs newcomers with established mentors in their field, while the MAPLE 2.0 - Mentorship in Action program helps clients secure unpaid internships at leading Canadian organizations.

Community Initiatives for Immigrant Seniors Program

This program is specifically designed for immigrant and refugee seniors. It helps our older adults to better adapt to their new life in Canada while promoting civic participation and social inclusion.

Pre-Arrival Services for New Immigrants from Greater China Region

We are pleased to announce that Immigrant Services Calgary (ISC) has joined partnership with Ottawa Chinese Community Service Centre (OCCSC) and Immigrant Services Society of BC (ISS of BC) at Vancouver to provide Pre-Arrival Services for new immigrants who are moving from Greater China Region, including Mainland China, Hong Kong, Macau, and Taiwan. We will help new Chinese immigrants on planning their move before departure, getting familiar with the Canadian environment and labor market, connecting them to local communities and employers, and supporting their settlement after landing. The service is free and is covered across Canada. Therefore, regardless which city in Canada an immigrant is moving to, we can help! For more information, please visit the website (English) or chat with our certified Settlement /Employment Counselor at ISC on WeChat 1-403-903-8541. You can also call our business partner in China, Henry Global Group, at 010-8587-9221. This service is funded by Immigration, Refugees, and Citizenship Canada (IRCC).

Civic Education/Citizenship Classes

Do you want to make a difference and become a better Canadian by getting involved and engaging more in your community? Then our civic education/citizenship classes are just for you! Most classes are offered at Calgary public libraries.

Our services are free and confidential. For more information, please call us at 403-265-1120 to book an appointment. Walk-ins are welcomed but appointments are preferred.

Settlement and Language Bank Centre
1200, 910-7 Avenue S.W. Calgary

Phone: (403) 265-1120
Fax: (403) 266-2486