IMAC Coordinator (9-Month Contract)

Website Sobeys

Requisition ID:  168659

Career Group:  Corporate Office Careers 

Job Category:  IT Store Support 

Travel Requirements:  0 – 10%

Job Type:  Part-Time

Country: Canada (CA) 

Province: Nova Scotia; Alberta; Ontario  

City: Stellarton, Calgary, Mississauga

Location: Foord St. Office, Calgary Office, Tahoe Office 

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Sobeys Inc. is investing big in technology – Join us and invest in your future 

We are on a journey to completely transform how we do business, and we offer a hybrid work model with the opportunity for additional flexibility. Join us and you’ll be working with:

  • Leading tools and systems
  • A data-driven culture
  • Strong, collaborative team of energetic and experienced digital experts

We are currently looking for a IMAC Coordinator (9-month Contract) who will be responsible for providing technical support for IMAC changes as determined by project requirements and engineering.

As IMAC Coordinator with Sobeys, you will:

Manage IMAC Projects

  • Create detailed project plan encompassing project scope, risks, costs, and roll-out schedule
  • Monitor project timelines, advise on project issues encountered (e.g., advice to team members; National IT; Business etc.) and resolve any conflicting timelines
  • Complete and document project close activities (e.g., review project success criteria/conduct lessons learned)
  • Manage store opening, closing, and renovation IT processes
  • Ensure store projects (i.e., new stores and store renovations) are properly supported including site preparation, equipment preparation, equipment installation, and equipment testing
  • Create store shutdown schedule
  • Conduct on-site uninstall of all IT equipment and/or coordinate uninstallation of front-end equipment by vendor
  • Order all required store hardware and software, and coordinate equipment set-up
  • Coordinate shipping of equipment to storage
  • Create change request to add and/or remove site from various systems (e.g., RI, email accounts)
  • Review store drawings to determine cabling requirements and coordinate cabling installation
  • Participate in on-site meeting with Contractor to verify IT requirements
  • Install IT hardware in store (e.g., cash office, Managers’ office)

Store Application Support

  • Provide second-level support for retail store systems in accordance with customer services standards by responding to and resolving remedy tickets and bugs; and, reassigning or escalating to senior team members as necessary
  • Evaluate past problem history and historical trends and make recommendations in order to improve future performance
  • Conduct investigations relating to regional issues (e.g., reporting issues, application issues, batches not applied), as well as performance issues (e.g., pin pad freezing, lane freezing)
  • Analyze new applications and hardware for regional impact and support and training requirements
  • Create and maintain business support documentation for Retail Technology team


  • Complete various administrative duties as required, including the completion of Time Tracker, Expense forms, change control requests, and asset tracking
  • Report statistics and status updates to RT management and customers
  • Create technical support documentation

Manage Vendor Relationships

  • Create purchase orders and review vendor invoices
  • Coordinate vendor meetings as necessary (e.g., status update, rollout)
  • Request information from vendors (e.g., cost estimates, development times)
  • Review vendor requirement specifications
  • Collaborate with vendor on issue resolution, and upgrade tasks

Your experience and resume will show us:

  • Undergraduate degree in Computer Science or Information Systems
  • 3+ years related experience
  • Experience leading small-scale projects considered an asset
  • Strong customer focus and problem-solving skills
  • Good organizational skills/effective time management skills with the ability to multitask
  • Effective communication skills (both oral and written) and the ability to handle conflict
  • Proficient use of Microsoft Office Suite
  • Bilingualism is considered an asset (English and French)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

To Apply, please go to IMAC Coordinator (9-Month Contract) and finish the online application, thank you!