Mary Fasola first immigrated to Canada in 2009 to pursue an education in business administration and management at SAIT. When she came across Immigrant Services Calgary (ISC) in a web search, she was inspired by the organization’s support for new immigrants and felt aligned with ISC’s values, so she decided to join our team! Mary provided excellent in-person support to our Client Care Team by assisting with client check-ins and answering incoming calls. We would like to thank Mary for her important contributions, and commend her on her professionalism and desire to help others! This is her story:
"I came across ISC online and read about all the support offered by ISC to new immigrants in our community. ISC values attracted me to sign up and be a volunteer. I remember wishing that I knew about ISC when I first immigrated when I moved to Canada in 2009. It is a joy seeing all the benefits ISC offers to new immigrants today. My favorite part about my volunteering is the feeling I get from being able to help a client either by phone or in person. It is especially fulfilling to know that when clients inquire, I can provide the information they need that will make their settlement experience much easier. I aspire to make a difference in my community by way of volunteering. I love meeting people and learning about their culture. Volunteering has provided me with that opportunity."
“Mary is an excellent volunteer who has provided outstanding in-person support to our Client Care Team by checking-in clients and screening for COVID-19 until the health restrictions were lifted. Additionally, she has provided relief to our team by assisting us with processing a high volume of client calls. Some of her attributes that I want to highlight include her nice personality, professionalism, responsiveness, and approachability. Thank you for helping us to serve our clients better!”
Norgaby DiazClient Care Coordinator